Question 1

What is Pilot Agency?

Accepted Answer

A workspace that gives you TikTok agency ad accounts and everything you need to run them: campaigns, pixels, a media library, reporting and one ad balance.

Question 2

Do I need my own ad accounts or Business Center?

Accepted Answer

No. Pilot provides the ad accounts and you run your campaigns from your Pilot workspace.

Question 3

How many ad accounts do I get?

Accepted Answer

As many as you need. Request them from your workspace and they are delivered instantly once approved, which is automatic based on your profile.

Question 4

Can I manage Pilot from Claude or ChatGPT?

Accepted Answer

Yes. Connect Claude, ChatGPT or a Hermes agent to the Pilot API and run campaigns, accounts, budgets and reports from a prompt.

Question 5

Who sets up my pixels, Spark accounts and Business Center?

Accepted Answer

Pilot does. We manage your pixels, TikTok Spark accounts and Business Centers so you can focus on your ads.

Question 6

How fast can I start?

Accepted Answer

Most advertisers publish their first campaign within 5 minutes of signing up.

Question 7

Do I need TikTok Ads Manager?

Accepted Answer

No. You build, launch and track everything from your Pilot workspace.

Question 8

What does it cost?

Accepted Answer

$299 a month. Pilot charges 0% on deposits and 0% on ad spend, so the subscription is the only Pilot fee.

Question 9

How does the free trial work?

Accepted Answer

Add a card to start. You get full access for 3 days, including funding and launching campaigns. If you do not cancel before the trial ends, your card is charged $299 and every month after that until you cancel.

Question 10

How do I fund my ad balance?

Accepted Answer

By crypto or bank transfer, from the Finance page of your workspace.

Question 11

Which countries can I target?

Accepted Answer

More than 68 countries.

Question 12

Which verticals do you accept?

Accepted Answer

Most verticals, including sensitive ones like nutra. Pilot accepts your vertical, but TikTok reviews every ad, so your ads must follow TikTok's advertising policies.

Question 13

What campaigns can I run?

Accepted Answer

Sales and Leads campaigns to your website, in Manual or Smart+ mode, with Max Delivery or Target CPA bidding.

Question 14

What happens if I cancel?

Accepted Answer

Your subscription stops, your ad accounts go back to Pilot and your unspent ad balance is returned to you.

Question 15

Can you guarantee my ads will be approved?

Accepted Answer

No one can. TikTok reviews every ad and decides on delivery. Pilot gives you the accounts and the tools, not a promise TikTok never makes.

Question 16

How do I reach you?

Accepted Answer

Email contact@pilot.ad or join our Telegram channel.

Question 17

Is there a fee on ad spend?

Accepted Answer

No, 0%.

Question 18

Are ad accounts limited?

Accepted Answer

No. Request as many as you need.

Question 19

Is the API included?

Accepted Answer

Yes, in the $299 a month plan.

Question 20

Can I cancel during the trial?

Accepted Answer

Yes, any time before it ends, and you will not be charged.

Question 21

How do I pay for ads?

Accepted Answer

Top up your balance in crypto or by bank transfer.

Question 22

Which verticals can I run?

Accepted Answer

Any. E-commerce, nutra, lead gen, apps and more.

Question 23

Do I pay more for some verticals?

Accepted Answer

No. One plan, $299 a month, 0% fees.

Question 24

Is there a review before I launch?

Accepted Answer

Account requests are approved automatically based on your profile.

Question 25

How fast do I get new ad accounts?

Accepted Answer

Instantly. Requests are approved automatically for your profile.

Question 26

How long does delivery take?

Accepted Answer

It is instant once your request is approved automatically.

Question 27

Do I need to talk to someone?

Accepted Answer

No, everything is self-serve.

Question 28

Can I request accounts at night or on weekends?

Accepted Answer

Yes, any time.

Question 29

What do I need to start?

Accepted Answer

A card for the 3-day trial and your product URL.

Question 30

Is there a full launch walkthrough?

Accepted Answer

Yes. Follow every step on the launch walkthrough.

Question 31

Is there an account manager?

Accepted Answer

You do not need one. Everything is self-serve.

Question 32

How do I get help?

Accepted Answer

Join our Telegram channel or email contact@pilot.ad.

Question 33

Can my team use it?

Accepted Answer

Yes. One workspace for your whole operation.

Question 34

Which campaign types are supported?

Accepted Answer

Sales and Leads objectives, Manual and Smart+ modes.

Question 35

Can I launch with AI?

Accepted Answer

Yes, through the Pilot API.

Question 36

Which metrics are included?

Accepted Answer

Spend, revenue, purchases, conversions, ROAS, cost per purchase, clicks and impressions.

Question 37

Can I export?

Accepted Answer

Yes, CSV export.

Question 38

Is it per account or global?

Accepted Answer

Both. Every account and campaign in one view.

Question 39

What can I manage from the dashboard?

Accepted Answer

Campaigns, reports, ad accounts, pixels, media and finance.

Question 40

Is my balance shared across accounts?

Accepted Answer

Yes, one balance funds your ads.

Question 41

Where are my invoices?

Accepted Answer

In Finance, with your transactions.

Question 42

Do you guarantee a specific CPM or ROAS?

Accepted Answer

No. Results depend on your offer and creatives. Agency accounts give you a stronger starting point.

Question 43

Why do fees matter for ROAS?

Accepted Answer

Every dollar not taken in fees goes into ads.

Question 44

Where do I see my numbers?

Accepted Answer

In Report, live.

Question 45

Can an account still be restricted by TikTok?

Accepted Answer

Policy still applies to ads, but agency accounts are far more stable than personal ones.

Question 46

What if I lose an account?

Accepted Answer

Request a new one instantly. There is no limit.

Question 47

Do I lose my balance if I lose an account?

Accepted Answer

No. Your balance sits in your Pilot workspace, not in a single ad account.

Question 48

What is a whitelisted agency account?

Accepted Answer

An ad account opened under an agency rather than a personal profile.

Getting started

Ad accounts

Fees and top-up

Campaigns and API

Billing and trial

Support

Telegram channel

Email

Questions, answered.